Orders, Payments, Shipping, Returns

Last updated: November 23, 2018

Orders

To place an order, you can buy online or email us your purchase order to [email protected].

Please note our products prices are EXW. Shipping fees can be found here.

Quotations

You can request a quotation from your cart or email your request to [email protected].

Please let us know if you wish a quotation in US dollars.

Payments

We currently accept:

  • wire transfers,
  • credit card payments,
  • PayPal payments.

Wire transfers

Our bank account information is provided on quotations.
Please be sure to include the purchase order ID or the quotation ID.

Credit cards

You may pay by credit card online, over the phone or via Paypal.

Net 30 invoices

We currently offer net 30 payment terms to universities and research laboratories. You can email us your purchase order at [email protected].

Paypal payments

You may pay with Paypal to [email protected].

Shipping

All orders are shipped from our offices in Orsay, France.

Time

We ship as soon as possible. In-stock orders leave our offices within 3 working days following the order date.

Countries Shipping time (working days)
France 2
Europe 3 - 5
United States, Canada 4 - 5
Other 4 - 8

All shipments are tracked and tracking IDs are emailed as soon as shipments are arranged.

Fees

We apply a fixed fee based on the shipping country.

10 €

Please let us know if your country is not listed.

Customs

All duties and taxes for orders outside the EU are the responsibility of the customer. Please note customs clearance may delay your delivery.

Returns

If you are not satisfied with your order, please email [email protected] within 30 days.

Claims

If there are missing or incorrect items in your package, please email [email protected] within 15 days.

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