Orders, Payments, Shipping, Returns

Last updated: 2023-11-23


To place an order, you can buy online or email us your purchase order (PDF) to [email protected].

Please note our products prices are EXW. Shipping fees can be found here.


You can request a quotation from your cart. Please let us know if you wish a quotation in US dollars.


We currently accept:

  • credit card payments for online orders
  • bank transfers

Wire transfers

Please be sure to include your invoice or proforma invoice number as the transfer reference.

Credit cards

You may pay by credit card online, over the phone.

Net 30 invoices

We currently offer net 30 payment terms to universities and public research laboratories. You can email us your purchase order (PDF) at [email protected].


All orders are shipped from our offices in France.


We ship as soon as possible. In-stock orders leave our offices within 3 working days following the order date.

Countries Shipping time (working days)
France 2
Europe 3 - 5
United States, Canada 4 - 5
Other 4 - 8

All shipments are tracked and tracking IDs are emailed following the shipment of the orders.


We apply a fixed fee based on the shipping country.

15 €

Please let us know if your country is not listed.


All duties and taxes for orders outside the EU are the responsibility of the customer. Please note customs clearance may delay your delivery.


If you are not satisfied with your order, please email [email protected] within 30 days.


If there are missing or incorrect items in your package, please email [email protected] within 15 days.

Certificates of origin

Certificates of origin certified by the Chamber of Commerce can be provided upon request for 20 € / piece.

Can't find your answer? Contact us
[email protected]