Orders, Payments, Shipping, Returns

Orders

To place an order, you can buy online or email us your purchase order to [email protected].

Quotations

You can request a quotation with the dedicated form or email your request to [email protected].

Payments

We currently accept:

  • wire transfers,
  • credit card payments,
  • PayPal payments.

Wire transfers

Our bank account information is provided on quotations.
Please be sure to include the purchase order ID or the quotation ID.

Credit cards

You may pay by credit card online, over the phone or via Paypal.

Paypal payments

You may pay with Paypal to [email protected].

Net 30 invoices

We currently offer net 30 payment terms to universities and research laboratories. You can email us your purchase order at [email protected].

Shipping

All orders are shipped from our offices in Orsay, France.

Time

We ship as soon as possible. In-stock orders leave our offices the same day or the working day following the order date.

Countries Shipping time (working days)
France 1 - 2
Europe 1 - 3
United States, Canada 3 - 4
Other 4 - 8

All shipments are tracked and tracking IDs are emailed as soon as shipments are arranged.

Fees

We apply fixed shipping fees based on the shipping country.

Shipping fees are shown when buying online or requesting a quotation.

Countries Shipping fees (€)
France 15
Europe 25 - 50
United States, Canada 35
Other 50 - 60

Returns

Please email [email protected] to arrange for a return.



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