Orders, Payments, Shipping, Returns

Last updated: October 02, 2019

Orders

To place an order, you can buy online or email us your purchase order to [email protected].

Please note our products prices are EXW. Shipping fees can be found here.

Quotations

You can request a quotation from your cart or email your request to [email protected]. Please let us know if you wish a quotation in US dollars.

Payments

We currently accept:

  • wire transfers,
  • credit card payments.

Please note we don’t accept check payments.

Wire transfers

Please be sure to include your invoice or proforma invoice number as the transfer reference.

Credit cards

You may pay by credit card online, over the phone.

Net 30 invoices

We currently offer net 30 payment terms to universities and research laboratories. You can email us your purchase order at [email protected].

Shipping

All orders are shipped from our offices in France.

Time

We ship as soon as possible. In-stock orders leave our offices within 3 working days following the order date.

Countries Shipping time (working days)
France 2
Europe 3 - 5
United States, Canada 4 - 5
Other 4 - 8

All shipments are tracked and tracking IDs are emailed following the shipment of the orders.

Fees

We apply a fixed fee based on the shipping country.

10 €

Please let us know if your country is not listed.

Customs

All duties and taxes for orders outside the EU are the responsibility of the customer. Please note customs clearance may delay your delivery.

Returns

If you are not satisfied with your order, please email [email protected] within 30 days.

Claims

If there are missing or incorrect items in your package, please email [email protected] within 15 days.

Can't find your answer? Contact us
[email protected]